Frequently Asked Questions
1) Are the photo templates customizable to match our party?
Yes, every event receives a custom-designed print or digital template that matches your theme, colors, or branding.
2) Do you offer instant prints?
Yes, instant prints are included in The Studio Package. Guests can choose between 2x6 or 4x6 print formats.
3) Do Guests get digital copies too?
Absolutely. All packages include digital copies. Every photo taken is saved and delivered digitally (text, airdrop, email) giving you and your guests access to the full gallery.
4) How long does set up usually take?
We allot up to 90 minutes for setup before your booking start time and 60-90 minutes for breakdown afterward. It often takes less, but this window ensures we have ample time in case we encounter any technical needs.
5) How long will I have access to the photo gallery?
Your digital gallery will remain available for one year from the date of your event. During that time, you and your guests can download, save, and share all photos at any time.
6) How much space does the booth need?
An 8x8' area works perfectly and preferred if near a 3 prong outlet, but not required.
7) Is Wi-Fi required?
Our iPad does have cellular service as a back up, however Wi-Fi is preferrable. If the location is remote and does not have service, the booth will still take photos, GIFs, and boomerangs just like normal. The only features that require an internet connection are instant sharing options like text, email, QR delivery, and AI portraits. Any shares attempted while offline will automatically send once the booth reconnects to Wi‑Fi or cellular service.
8) Can the booth be set up outdoors?
Yes, as long as the booth is protected from direct sunlight, rain, and wind. We may require a covered area or tent depending on the weather.
9) Can we bring our own props and/or back drop?
Absolutely! This is your event. You’re welcome to add personal or themed props or backdrops to make your event even more unique.
10) What is your payment, deposit, and refund policy?
​ Payments
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To reserve your event date, a 50% deposit is required at the time of booking. This deposit holds your date and is refundable until 14 days before the event.
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The remaining balance is due 30 days before the event date.
If the remaining balance is not paid by 14 days before the event, the booking is considered cancelled by the client, and the 50% deposit becomes non‑refundable.
Refund & Cancellation Policy -
15 days or more before the event:
You may cancel and receive a 100% refund, minus Wix payment processing fees (2.9% + $0.30). Processing fees are not refundable. -
14 days or less before the event:
The 50% deposit is non‑refundable. Any additional payments made beyond the deposit will be refunded, minus Wix processing fees.
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Check out our Refund Policy page for more details.
11) Do you offer drop-off booths?
At this time, we do not offer unattended drop‑off booths. All of our rentals include an on‑site attendant to ensure everything runs smoothly and your guests have the best experience.
That said, we’re actively exploring a drop‑off option for the future as our business grows.